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ReKYC Flow & Journey Types

QuestionAnswer
What are the different KYC flow types available?Three flows: Onboarding (new customers), Biometric (for digitized users), and ReKYC (for previously onboarded customers).
Can ReKYC flow be used for all digitized and onboarded customers?Yes, the team agreed to consolidate biometric and onboarded customers into a unified ReKYC flow, simplifying backend calls.
Do ReKYC and biometric flows produce different results?No, they use the same backend process and produce identical certificates. They only differ in analytics reporting.
Will switching to ReKYC flow require SDK modifications?No, this is a backend-only change that avoids SDK modifications, accelerating implementation and testing.
Will analytics be affected by switching to ReKYC flow?Yes, there will be discrepancies in analytics dashboards, but this is acceptable for expedited release.

UAE KYC ID & Identifiers

QuestionAnswer
What identifier should be used in the Create Journey API for ReKYC calls?UAE KYC ID is recommended instead of national ID. A future update will only support UAE KYC ID.
Is the system backward compatible with both UAE KYC ID and national ID?Yes, the current system supports both IDs, so this change is backward compatible and lowers future rework risk.
Does using national ID currently work for ReKYC?Yes, but transitioning to UAE KYC ID is recommended to future-proof the integration for upcoming platform changes.