Sandbox & Testing

Common Questions

Question	Answer
Why is activePassport showing “UNKNOWN” with Emirates ID in sandbox?	Mock data from auto-assigned sandbox residents shows UNKNOWN placeholders. To get proper passport values, create a sandbox resident using the passport option instead of the auto-assign feature in the dashboard.
How do I verify if our IP is whitelisted?	You can test by running a curl command to the API endpoint. If you receive a 400 error (Bad Request), your IP is whitelisted correctly. A 403 error means the IP is not whitelisted.

Question	Answer
Can more users be added to the sandbox environment for testing?	Yes, users can be added directly within the sandbox environment to keep test data isolated and manageable.
Can ICP directly insert UAT user data for testing?	No, direct insertion of UAT user data by ICP is not possible. Testing teams must manage sandbox data themselves.

Question	Answer
How does the sandbox environment work?	Sandbox acts as a mock ICP database where you can add and edit resident details (Emirates ID, passport info) to test success and failure scenarios.
Can resident data be edited in sandbox?	Yes, editable fields enable configuring specific cases like expired visas or out-of-UAE status to test validation logic.
Can we upload selfies to sandbox for testing face match?	Yes, uploading selfies to sandbox resident profiles allows backend face matching and journey approval testing.