User Journey & Verification

User Experience & Journey Configuration

Question	Answer
Can users scan documents or manually enter document numbers?	Both options are currently available. Supports Emirates ID, Passport, and GCC Passport depending on configuration.
What facial verification steps are included in the journey?	Blink and smile only. The confusing turn left/right prompts have been removed.
Are document type options configurable?	Yes, the system respects backend flags enabling or disabling Passport or Emirates ID options. Fully configurable without code changes.
Can we get demo materials showing the full user journey?	Yes, demo videos and supplementary materials showing SDK functionality and backend response handling will be shared via email.

Question	Answer
How many attempts are allowed for liveness checks?	Users get up to 3 attempts for liveness checks. If all fail, the journey fails and user must restart.
How many attempts are allowed for face matching?	Only 1 attempt. Failure results in journey rejection and a fresh onboarding attempt is required.
What happens after successful liveness check?	Face matching occurs, comparing the live image to the ICP database (official ICP images, not user-uploaded documents).
Are there false positives in face matching?	No false positives observed across 3+ million onboarded customers due to rigorous thresholds and best-quality image selection.

Question	Answer
What is the time limit for a verification journey?	Strict 10-minute limit. After expiry, journey is marked as abandoned.
What happens when the journey times out?	User sees a retry prompt and must restart the journey. This prevents stale sessions and ensures up-to-date verification data.